Refund and Returns Policy

RETURN POLICY

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key purchased into your account is neither refundable nor exchangeable. Disclaimer: Softpin Does not include manuals, Installation CDs, box, physical card or other physical elements. You will be able to view your code(s) in your order history page after the completion of your order. Refund on pre-order item is available 2 week prior to product release. This does not apply to pre-order of CD Game Key. Once you have completed the purchase for any Pre-Order, CD Key, Time Card, Game Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from MOBEEZ NETWORK, this would mean you agree that all information you have entered are accurate and correct. Any purchase of Pre-Order, CD Key, Time Card, Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from MOBEEZ NETWORK are non-refundable, non-transferable, and not exchangeable once sold.

MOBEEZ NETWORK reserves the right to amend any of the terms and conditions above without prior notice. Direct Top Up Please read the product description thoroughly and confirm that the game name, server, game user id, character name, account name and the amount purchased, i.e. information, are correct. MOBEEZ NETWORK assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/ losses/wrong top up. By purchasing any products from MOBEEZ NETWORK, the customer understands, acknowledges and accepts this release of liability. If you encounter any difficulties, please do not hesitate to contact our Live Support for further assistance.

REFUND AND EXCHANGE POLICY & DISCLAIMER

MOBEEZ NETWORK shall not be held responsible for the loss or damage of the Gift Card and any of the losses or damages suffered by the holder of the Gift Card that arise from or in connection with the loss or damage of the Gift Card. Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key purchased into the customer’s account is neither refundable nor exchangeable. However, refund or exchange request in exceptional cases will be considered if the goods bought-in in any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key is deemed faulty or damaged. The customer is required to submit a request to MOBEEZ NETWORK on any faulty or damaged goods. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange. MOBEEZ NETWORK reserves the right to amend any of the terms and conditions above without prior notice.